FAQ - SOFTWARE QUERIES

Getting Started
Windows Hassles
Program/Software Queries
MetaStock Queries
General Software Tips
e-mail Support Queries
Tuition
Modem difficulties
Technical/Fundamental Analysis

 

Q:  How do I delete the registry entry for Market Master
A: 
1) Go to your Windows Start menu and select Run.
     2) Type in RegEdit and press <ENTER>
     3) The registry editor will open, open the HKEY_CURRENT_USER/Software
         directory/key.
     4) You will see a sub directory/key called PrimeCharts_ddmmyyyy. Click
         on it and delete it.


Q:  How do I remove a moving average?
A: 
Move your cursor onto the descriptor in the lower left corner of the current screen.
 - Right click and choose "Remove".


Q:  How can I view all the shares I'm interested in without opening them one by one?
A:  
You can create a "Series"
 - Once you have created your Series you can click on the heading "Graph" , "Open". "Series".
 - Choose the Series you would like to view double click on the first share on the "Shares in Series" list
 - You can then use the Page up and Page down icons on your toolbar (or the Page up & down keys on your keyboard)  to flick through all the graphs

Q:  Why can't I add a share to my portfolio?
A:  When adding, editing or deleting a transaction you need to be viewing your portfolio in your "Transaction List" format not your "Assets on hand" format

Q:  How do I delete or edit a share in my portfolio?
A:  Once you are viewing your Portfolio in the transaction list, you also need to highlight the transaction you want to delete or edit

Q:  What do all the preloaded tests in the Highlighter Indicator test do?
A: Load the test you are interested in and then click the explain button

Q:  Once I've opened a Point & Figure chart how do I change it back to a line graph?
A:  The Point & Figure chart of a graph is displayed as a seperate window. Just close the Point & Figure chart when you are done and the Line graph will be behind it

Q:  How do I refresh my program?
A:  Click on your windows "Start" button
 - then choose "Programs", "EasySoft", and then "Imodem", choose "Program refresh" and press "Connect"

 - Or you could left click twice on the iModem icon on your desktop and then click "Program Refresh" and "Connect"


Q:  How do I get my program to download via the Internet?
A:   Click on the Auto update icon on your desktop, below the countdown,  choose the option "via the Internet"

Q:   Why does my program say I'm 0 days out of date when I'm more than a day out of date?
A:   Double click on the time at the bottom right corner of your screen. Check that the date and time are correct

Q:  What does the N or Y mean on the results of an Indicator test?
A:  Y means "Yes" the signal was given on latest piece of available data. N means No it was not

Q:  What is "value" in the Market Stats test?
A:  Close x volume -
the closing price of the share multiplied by the number of shares traded that day.

Q:  If  I have inserted a graph and an indicator under another graph, how do I remove the 2nd (middle) graph?
A:  You have to remove screens from the bottom up. You cannot remove the middle screen without removing the bottom screen first

Q:   One of my toolbars has vanished. How do I get it back?
A:   Click on the heading" View", then "Toolbars" and tick the toolbar you would like back

Q:  How can I read the reports that I see when I download at a later stage?
A: 
Change Applications to "Tools" then "Viewer" and make your selection from there

Q:  Why have a lot of my shares disappeared from the list of shares in the Securities Manager?
A:   You have ticked certain sectors so the list only reflects those shares.
 - Untick the selected sectors and choose - "All shares" and then "Alphabetic"


Q:  How long can I go without downloading?
A:   You can go 60 days without downloading after that you will need a database refresh from your agent

Q:  How do I fix the data on a share when it drops to "0" for a day and
leaves a spike in the data?
A:  
E-mail the graph by going to the word Graph then down to Send and then select As a GIF.  This will then be dropped into your e-mail and you can direct it straight to your agent and they will be able to see immediately where the problem is.

Q:  Why do I keep getting "Error running data files. Run Auto Update first...."
A:  Run the update from Auto Update Icon and NOT the iModem

Q:  I sometimes only get the data in the morning and not with the 5.30 evening download.
A:  Change your system clock from AM to PM

Q:  I cannot initialize modem on selected COMPORT
A:  Select appropriate comport modem is installed on from the Control Panel go to Modems and Diagnostics)  
 - Or Change MODE of download to VIA INTERNET

Q:  I get ACCESS DENIED periodicaly but not continuously
A:  Contact your local Agent to find out about getting the latest iModem Software

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